A study, published in the Journal of Personality and Social Psychology, shows people often overestimate how harshly others judge their minor social mistakes.

An effective national housing affordability strategy requires unlocking production capacity, injecting capital, and protecting and assisting households.

This study highlights practical examples of virtual assistants capable of understanding the geospatial field and contributing to the optimization and automation of public services in the country. In addition, the paper presents comparative analyses, challenges encountered and potential directions for future research.

Strengthen your government leadership skills with a model built specifically for the realities of public service. Discover 4 core competencies and 20 practical subcompetencies to help you lead yourself, your team, and your organization more effectively.

This study looks at conversations between bureaucrats and public service users and finds that bureaucrats’ gender doesn't change how they communicate, but officials talk in more complex and emotional ways with male clients, showing gender-based biases that match stereotypes rather than socialization theory.

Findings reveal citizens' nuanced support for AI in simplifying complex programs delivering tailored services and reducing fraud.

This study examines factors influencing women’s leadership in municipal budgeting and finance in North Carolina, finding that demographic diversity, inclusive organizational cultures, and adoption of social equity budgeting practices increase the likelihood of women holding leadership roles.

These findings reveal the situational factors underlying public officials’ risk aversion, and offer practical insights for designing accountability systems that effectively guide decision-making in the public sector.

When you outsource county services, how you write the contract matters as much as whom you hire. This article distills evidence from 740 performance-based contracts to show when “pay for performance” actually improves results—and when it quietly fails your residents.

County leaders know from experience that the person in the director’s chair can change everything. This article digs into how a leader’s upbringing and class background quietly shapes what they see, what they worry about, and who they feel accountable to. Two agencies can make very different choices for their communities because the person at the top walked a different path to get there.

As a county administrator, you can meaningfully increase local housing supply and affordability by modernizing zoning, targeting specific reforms (high impact but low public opposition), leverage 3rd-parties, use administrative approvals, and offer pre-submittal meetings.